New Telephone System

On Tuesday 10th May we adopted a new telephone system. We would like to thank patients for their patience during this transition period.
All incoming and outgoing calls will be recorded for monitoring and training purposes. 

COVID-19 Vaccinations

We ware currently vaccinating patients aged 75 and above and those who are immunocompromised as part of the governments spring booster campaign.  If you fall in either of these groups and it is 6 months since last vaccination and haven't been contacted yet but would like the booster please call the surgery. 


  • You can request your repeat prescriptions online and even get it straight from your nominated pharmacy. No paper, no visit to surgery! It will be faster for you to get your medication, no paper included so save some trees, and might release a bit of our staff time. 
  • You can book appointments online!

These can be made at the desk or by telephone. We offer appointments  2 weeks  ahead of the appointment date. Currently we only offer medically urgent appointments on the day. The appointments are released at 8.30am each day for morning appointments and at 2.00pm each day for afternoon appointments.

For Out of Hours click on link below:

Out of Hours - Contact 111 NHS Direct

You can request your repeat prescription online and get it from your nominated pharmacy.


Latest News

New telephone system. 

Our new phone system went live 10th may 2022.  Please note that ALL incoming and outgoing calls will be recorded for training and monitoring purposes. 

Coronavirus (COVID 19)

NHS Patients, visitors, and staff must continue to wear face coverings in healthcare settings.

COVID-19 remains a risk. It is still possible to catch and spread COVID-19, even if you are fully vaccinated.

It will no longer be possible to order medication/prescriptions over the phone.  Please order via NHS app, Patient access or in writing.  Written requests may be brought to the surgery and left in box at reception.  Please note 2 working days notice is required. 

Telephone, Face to face  and e-consults appointments are available. 


Please find our latest Statement of Purpose here SOP

Baldwins Lane Surgery is now part of the

Grand Union Primary Care Network (GUPCN). 

The GUPCN is a group of surgeries that work together, to share resources and skill sets to deliver healthcare to their patients at scale. The GUPCN also employs healthcare professionals to work across the GUPCN. 

The surgeries in the GUPCN are Baldwins Lane Surgery,

New Road Surgery, Garston Medical Centre and Bridgewater  Surgeries.

Projects we have done so far include: 

Coronavirus vaccination clinics, Falls Clinic and education sessions, Cardiac Prehab education event and employed a Clinical Pharmacist!

In this years national GP patient survey we scored at or above national average on every aspect that was looked at.

Now every patient in our surgery has a NAMED ACCOUNTABLE GP

What is the named GP requirement?

This is a contractual requirement and builds on the 2014-2015 agreement to provide a named and accountable GP for over 75s. The named GP requirement has now been extended to all patients. By 31 March 2016 all practices will need to include on their website reference to the fact that all patients, including children have been allocated a named, accountable GP.

Will practices have to write to patients to tell them their named GP?

There is no requirement to write to any patients regarding their named GP. Practices are required to inform patients of their named GP at the next appropriate interaction and it is for practices to decide what is appropriate.

If you don't know who is your named GP, please ask from reception. If you want to change your named GP, please ask reception staff. Please be aware that this does not affect your ability to make an appointment with any of the GPs in the Practice of your choosing.

New health data has been added to the surgery website, take a look at "Self Help"
We are part of Electronic Prescription System (EPS), 

This makes life easier. You can order your prescription online, it will be electronically signed by a doctor and again, electronically will be sent to the pharmacy you have nominated. Basically you order your repeat or requests online, in 48 hours you can collect it from your pharmacy. 

We are proud to be a member of Watford Extended Access.

As part of a group of GP Practices working together as a GP Federation, Baldwins Lane Surgery provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am - 1pm and 3pm - 7pm, and Sundays 9am - 1pm; to see a Nurse on Saturdays 9am - 1pm and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.  Please be assured that your confidentially will be maintained; for the service's full Privacy Statement please see 'Patient Information' at"


This year's patient survey results have been uploaded

Our latest CQC review in 2015 was reported as GOOD

please see full report: CQC 

Health News from the BBC and the NHS

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