Please allow 48 hours for a response. We recommend you do not use this service if your problem is acute and requires a quick response. It is not to be used for urgent or emergency problems.
PATIENT NOTICES - November 2021
Message from local NHS about help and support
GP services are busier than ever before, delivering more appointments but in a different way.
We are sorry to hear the experiences of people who are finding it difficult to get through on the telephone or who are unhappy with the types of appointment offered. If you need to see someone in person, you still can. We appreciate your patience during this difficult period.
Why are things different from before the pandemic?
Official data suggest that up to 1 in 50 people in England have COVID-19, so infection control remains a high priority especially in healthcare settings where there are sick and vulnerable people. To keep patients and staff safe we need to avoid crowded waiting rooms as well as to carry out cleaning between patient consultations and so it isn’t feasible for practices to see as many people in person as before the pandemic. If we can meet your needs by a telephone or video call this could be safer for you and others and can often be quicker and more convenient.
Currently around half of appointments are in person. Your GP team will make sure they arrange these types of appointments when needed. Your GP practice team is working hard to make sure that you get the same high standard of care whether you receive help on the phone, by a video call or in person.
With practices now doing more work over the phone, and due to the increase in the number of patients seeking help from their GP, including for vaccination queries (flu and covid), unfortunately some patients are finding it harder to get through and are facing long waits. We know this is frustrating and can be disruptive for you. We are really sorry for this and are working hard to improve your experience when contacting your GP practice.
Please do continue trying to get through to the practice on the phone when you need to and continue to use alternative ways of contacting your practice, such as filling out a secure web form (e-consult) from your GP website www.baldwinslanesurgery.co.uk. Please note that e-consults are not suitable for urgent or emergency medical queries as they can take up to 48 hours to be replied to.
Helping you get the right appointment for your needs
The reception staff are trained to support you to get the right appointment for your needs and sometimes you might be asked to give information that you would prefer not to share with someone other than a doctor or health professional. It really does help to have this information in order to arrange the right appointment for you.
You may be offered an appointment with a different trained professional who works at the practice rather than a GP if this is the best person to help you. This might be a nurse, a paramedic, a pharmacist, a healthcare assistant or a physiotherapist.
We know that most of you will continue to treat your practice staff with courtesy and kindness. This is really important for all the staff at your practice and they appreciate it.
Thank you for your patience and support during these difficult times for everyone.
We continue to offer flu appointments to eligible patients. We currently have a clinic on Sunday 28th November between 0930 and 11.30.
Please call the surgery to book your appointment.
The NHS flu programme in England typically offers the flu vaccine to those over the age of 65, pregnant women and those with existing health conditions or weakened immune systems.
In a typical winter, flu is one of the biggest health concerns for many older and vulnerable people. With the additional threat of coronavirus this year, the public are being advised to take extra care to avoid both of these diseases. The government hopes for as many people as possible to receive the flu jab to reduce the risk of caregivers and healthcare workers coming under immense pressure.
Due to the current COVID-19 situation they will operate in a slightly different way to previous years to protect our patients and staff
We will contact you to invite you for your vaccination either by text, letter or over the phone.
This year the flu vaccine is being offer on the NHS to
- Adults 65 and over
- People with certain medical conditions (including children in at-risk groups from 6 months)
- Pregnant women
- People living with someone who’s at high risk from coronavirus (on the NHS shielded patient list)
- Children aged 2 and 3 on 31 August 2020
- Children in Primary School – to be done at school
- Children in Year 7 (secondary school) – to be done at school
- Frontline health or social care workers
Flu Jabs for patients aged 50 -60
Clinics for the new 2021 cohort of eligible patients aged 50-64, who do not have an ‘at risk condition’ (see NHS UK) will follow soon if the vaccine can be centrally supplied by NHS England. This cohort are schedule to be vaccinated as soon as supplies are available
COVID 19 VACCINE
National Covid-19 Vaccinations Programme
NHS England are now inviting anyone over 16 to book COVID-19 vaccination If you would like to arrange an appointment then please book via the NHS website or call 119 free of charge.
All children aged between 12 and 15 will be offered the vaccine at school. you can also book your vaccination at the following
or by calling 119.
Last week the government announced that COVID vaccination boosters would be available to anyone aged 40 and above and to the clinically vulnerable.
If it is over 6 months since you had your 2nd vaccination we will shortly be contacting you to invite you to have your booster.
you can also book your booster at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/book-or-manage-a-booster-dose-of-the-coronavirus-covid-19-vaccine/
Dear Patients, mask wearing will become optional from 19th July 2021 as per government guidelines. We must stress however that the same guidance suggests caution and recommends ongoing wearing of masks in closed spaces, small areas and where vulnerable people will be present.
Sadly COVID 19 remains in the population.
Public Health Safeguards dictate that the safety of patients and those delivering their care is paramount. As you will be in close proximity to our clinicians when you come to us we will continue wearing masks and respectfully request that you continue to do so.
If you do not have a face mask when you attend the surgery the staff will offer you a face covering for the time you are in the practice.
Hand Sanitiser will be available throughout the surgery and for the present we will continue to encourage distancing and operate our one way system through the premises.
SPACE - HANDS - FACE
COVID 19 VACCINE
National Covid-19 Vaccinations Programme
NHS England are now inviting anyone over 18 to book COVID-19 vaccination at designated mass vaccination sites. If you would like to arrange an appointment then please book via the NHS website or call 119 free of charge.
It was recently announced that patients aged between 16 and 18 will be offered COVID vaccine. We have little information at the moment, once we have further information we will post it here
You may have read in the press about "General Practice Data for Planning and Research" (GPDPR). This is a new way that NHS Digital will collect data from the GP record to help plan for future NHS healthcare. The new way of collecting reduces the amount of work we in the practice have to do to share the information.
Any data collected will be pseudonymised (meaning it can't be identified with an individual).
There are two types of opt out to consider.
TYPE 1 - this stops any data going from the practice to NHS Digital.
NATIONAL DATA - this will allow the data to do to NHS Digital, but stops any data going further than that.
Remember in both instances, the data isn't identifiable to you.
To opt out of Type 1: complete the form here https://nhs-prod.global.ssl.fastly.net/…/type-1-opt-out-for… before 23rd June and return it to us (by email or in hard copy). We will then add the information to your medical record.
To opt out of National Data, visit https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ or use the NHS App.
For more information on GPDPR see https://digital.nhs.uk/…/general-practice-data-for-planning…
If you would like information in a different format, for example large print, or easy read; or if you need help with communicating with us, for example because you use British Sign Language, please let us know.