Please allow 48 hours for a response.
PLEASE DO NOT USE THIS SERVICE IF YOU REQUIRE A QUICK RESPONSE.
PLEASE DO NOT USE THIS SERVICE TO ASK FOR AN APPOINTMENT
PLEASE DO NOT USE THIS SERVICE TO ASK FOR MEDICATION
If you have an acute problem please call the surgery. It is not to be used for urgent or emergency problems.
Welcome to Baldwins Lane Surgery
At Baldwins Lane Surgery we try to maintain a very personal, relaxed and friendly atmosphere.
PATIENT NOTICES - May 2022
NEW TELEPHONE SYSTEM.
On Tuesday 10th May 2022 the practice will be adopting a new telephone system provided by X-On Surgery Connect.
GP Surgeries have been encouraged to move to a cloud based telephone system. The new cloud based systems bring many benefits for patients and clinicians.
Our new system will be able to hold calls in a queue, informing patients of their position, so that a call is never missed. The practice team will be able to see how many patients are waiting and where possible back office staff will be able to assist with incoming calls at peak times.
Clinicians will no longer have to wait for a line to become available before calling patients, ensuring that our clinical response time is swifter.
All calls into and from the practice will be recorded for training and monitoring purposes.
We would like to thank all of our patients for their patience whilst we master the new telephone technology.
Everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules. PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE ANY SYMPTOMS OR TESTED POSITVE.
PLEASE BE AWARE THAT OUR RECEPTION STAFF WILL ASK YOU QUESTIONS REGARDING YOUR HEALTH TO SCREEN FOR COVID SYMPTOMS.
Public Health England’s infection prevention control guidelines remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services, including GP practices, to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
We will continue to offer face-to-face appointments with GPs, nurses and the rest of the clinical team but we will continue to triage most requests with a phone call first to ensure that patients spend the minimum time needed inside the building to keep you and our other patients as safe as we can.
Thank you for your support.
Use the NHS COVID-19 app
Using the NHS COVID-19 app helps stop the spread of the virus by informing you that you have been in close contact with someone who has since tested positive for COVID-19, even if you do not know each other. You can also use it to check in to venues with an NHS QR code and receive advice if there has been an outbreak. The app is free and easy to use and doing so can help you protect your loved ones and others.
To help protect yourself and others, download and use the latest version of the NHS COVID-19 app.
Life after Plan B
If you are feeling worried about getting back to normal life you can read some tips on how to cope with the anxiety after Plan B.
Remember it is still possible to catch and spread COVID-19, even if you are fully vaccinated.
Anyone with COVID-19 symptoms or a positive test result should stay at home and self-isolate immediately, COVID19 still remains a risk.
NHS Covid-19 pass is available to download via NHS app. If you do not have access to this you can obtain your pass from 119.
If you require a Proof of recovery letter this is only available through 119. Listen carefully to all options before choosing.
Individuals seeking a Proof of recovery Letter will need to report a positive lateral flow test to Test and Trace (119).
Positive PCR tests automatically notified to Test and Trace.
If phone lines are busy, please use our online form to seek help. Online consultations can take up to 48 hours to be responded to please do not use them is your query is urgent.
When contacting us please tell us as much as you can about what’s wrong so that help direct you to the healthcare professional best suited for your health care needs which might be a GP, nurse or another specialist such as a physiotherapist, pharmacist or paramedic. The information you provide will also help us to prioritise your care if it’s something urgent.
Our priority will be to ensure you receive care quickly and might offer you an telephone, video or face-to-face appointment, arrange a home visit or refer you to another service.
Other sources of help
There are a number of ways to get health advice and care if you, a family member or a friend feel ill.
Visit the NHS website– for advice and information on how to look after yourself and your family. It covers thousands of illnesses and conditions: nhs.uk
- Visit a pharmacist– for expert advice and low-cost medicines to ease your symptoms and help treat your condition. Pharmacists are trained to spot worrying symptoms that require urgent medical help. Every area has a late opening pharmacy and most have consulting rooms where you can ask for advice in private. Go to nhs.uk to find your nearest open pharmacist.
- Visit 111.nhs.ukor call 111 – for free, round the clock help when your GP is closed, when it’s an urgent but not a life-threatening 999 situation, or if you are unsure where to go to get the right help for your medical condition. You can telephone 111 to get straight through to mental health advice.
You may have read in the press about "General Practice Data for Planning and Research" (GPDPR). This is a new way that NHS Digital will collect data from the GP record to help plan for future NHS healthcare. The new way of collecting reduces the amount of work we in the practice have to do to share the information.
Any data collected will be pseudonymised (meaning it can't be identified with an individual).
There are two types of opt out to consider.
TYPE 1 - this stops any data going from the practice to NHS Digital.
NATIONAL DATA - this will allow the data to do to NHS Digital, but stops any data going further than that.
Remember in both instances, the data isn't identifiable to you.
To opt out of Type 1: complete the form here https://nhs-prod.global.ssl.fastly.net/…/type-1-opt-out-for… before 23rd June and return it to us (by email or in hard copy). We will then add the information to your medical record.
To opt out of National Data, visit https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ or use the NHS App.
For more information on GPDPR see https://digital.nhs.uk/…/general-practice-data-for-planning…
Please find the link below regarding an update to our privacy notice.
Wheelchair users can gain access to the surgery, there are no steps to the consulting rooms.
If you would like information in a different format, for example large print, or easy read; or if you need help with communicating with us, for example because you use British Sign Language, please let us know.
PLEASE NOTE THAT AT PRESENT ONLINE BOOKING FOR APPOINTMENTS IS NOT AVAILABLE. THIS FACILITY HAS BEEN TEMPORARILY SUSPENDED DURING COVID PANDEMIC.
We hope to use this site as a way of presenting to our patients and up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our practice, the staff & the services we provide, we hope you will use the website as a useful resource with links to other reliable websites for health related information. If there is topical health issue we will also add this to the website.
Have a look around our website and please do send us some feedback, so that we can use your thoughts to improve our online services & further develop the website to make it more useful for our patients.